Where the revenue leaks
A pipe bursts at 9pm. The insured calls, gets voicemail, then calls the agency whose name is on a truck. The policy was yours this morning.
Renewal outreach happens when someone has a quiet afternoon. Quiet afternoons are rare, so the list gets worked in November for a January effective date.
A licensed producer spends two hours issuing COIs a form could handle. That is the most expensive clerical labor in the building.
You quoted it, they didn't bind, and no one followed up twice. The close rate problem is usually a follow-up problem.
Hours of coverage
Most emergency property losses do not happen between nine and five. Neither do most inbound service calls from people who work for a living.
What we actually run
Every call answered, day or night. Routine service handled on the spot. Anything touching coverage goes to your licensed staff, with the details already written up.
COI and certificate requests intaken, prepared, and turned around same-day. Policy change requests captured in full so nobody has to call back for a VIN.
Your renewal list worked on a calendar, not on whoever has a free hour. Contact attempted, logged, and escalated to you when the account needs a producer.
Every unsold quote followed up on a fixed sequence until it closes or it's dead. No opportunity sits untouched because the week got busy.
A review ask after every bind and every claim closed clean. Reputation compounds, and it costs nothing to collect.
What came in, what we handled, what we escalated, what it produced. In plain numbers, not a dashboard you'll never open.
How it goes live
Fifteen to thirty minutes on the phone. What comes in, who touches it, where it stalls. If we can't see a clear path to the thing paying for itself, we say so and leave you alone.
We build your desk against your workflow — your greeting, your escalation rules, your service standards. You review it before a single call routes to us.
Go live on a thirty-day out. We tune weekly for the first month, then settle into a monthly report and a call when you want one.
No integration project. Keep the management system you already run — HawkSoft, EZLynx, AMS360, Applied Epic, Catalyst. We work from a monthly export and write back into your system the way your staff already does. No API build, no vendor approval, no IT.
What it costs
- No setup fee
- No per-call or per-ticket billing
- Thirty days' notice to cancel, any time
- Month one is tuned at no extra cost
Against the alternative
- One CSR, salary
- $48–60k
- Payroll tax and benefits
- +20–30%
- Hours covered
- 40/week
- Ramp to productive
- 60–90 days
- Covers nights, weekends, storms
- No
- Quits
- Eventually
Steadbind runs $42,000 a year, covers all 168 hours, and is live in two weeks. We are not cheaper than a CSR by accident — we are a different shape of cost.
Fit, honestly
Built for you if
- You're an independent P&C agency doing roughly $1M–$3M in commission
- You run one to four CSRs and they are visibly underwater
- You own your book and intend to keep owning it
- You've considered hiring and flinched at the real number
What this isn't
- Not a lead vendor. We don't sell you names, shared or otherwise
- Not a management system. Yours stays exactly where it is
- Not licensed advice. Coverage questions route to your licensed staff, every time, without exception
- Not an offshore room reading a script off a screen